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FalconPay

Our company

Contact us

Questions about a transaction, your account or something that doesn’t look right? Support answers around the clock — reach us on whichever channel suits you.

Support answers 24/7

How to reach us

Pick the channel that fits the question.

Social

Product news and quick answers. Never share your PIN, BVN or a one-time code with anyone on these channels — including anyone claiming to be us.

Before you write in

Some of it you can settle faster yourself.

And if you do write in, a transaction reference turns a conversation into a lookup.

  • Freeze your account

    If something looks wrong, freeze the account from the app first, then talk to us.

  • Report a transaction

    Send the transaction reference with your message and we can trace it straight away.

  • Data requests

    Ask for an export or deletion of your data by email — see the privacy policy for what we can and can’t remove.

    Privacy policy

The paperwork

Open an account tonight. Send money before the kettle boils.

Verification takes minutes. After that, every transfer, top-up and bill runs from the same balance.

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Banking services provided by CBN licensed partner banks.