Privacy policy

Personal information

We may collect personal information such as your name, email address, phone number, financial information and identification documents when you register for an account or use our services.

Transaction data

FalconPay collects information related to your transactions, including transaction amount, date, recipient details and payment method.

Usage data

We may collect details on how you interact with our app and website, including pages visited, links clicked and app usage time, to improve user experience.

Device and log data

When you access FalconPay, we collect device data, IP address, browser type, operating system and log data for security, diagnostic and analytics purposes.

We may use the information we collect for the following purposes:

To provide services

Facilitate your use of FalconPay’s wallet services, value-added services and local payments.

To process transactions

Verify and process transactions on our platform.

To improve our services

Analyse usage data to enhance our platform and services.

To communicate

Send you updates, security alerts and administrative messages.

For security

Monitor, detect and prevent fraudulent activities, unauthorised transactions and other security risks.

We may share your information in the following circumstances:

With service providers

Third-party service providers may help us provide, improve and secure our services. They are bound by confidentiality agreements and cannot use your information for their own purposes.

For compliance and legal obligations

We may disclose information to comply with legal processes, government requests, or as required by law.

In business transfers

If FalconPay undergoes a merger, acquisition or asset sale, your information may be transferred to the new entity.

FalconPay implements industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

Depending on your location, you may have the following rights regarding your personal information:

Access and correction

Request access to or correction of your personal information.

Data deletion

Request deletion of your data, subject to legal and regulatory requirements.

Restrict processing

Opt out of certain data processing activities.

To exercise these rights, contact our support team.

We may update this Privacy Policy periodically. The latest version will be available on our website, and we will notify you of significant changes.