Skip to content

Legal

Disclosure

At FalconPay, we are committed to transparency and ensuring that our users are fully informed about how our platform operates. This page provides important information regarding the services we offer, our business operations, and any relevant legal disclaimers.

Effective 1 November 2024

Business overview

FalconPay is a platform that provides a range of financial services, including wallet services, value-added services (VAS) and local payments within Nigeria. FalconPay operates in compliance with Nigerian laws and regulations, and our services are available to individuals and businesses who meet the eligibility requirements.

Risk disclosure

The services we provide — local payments, value-added services and wallet services — are subject to risk factors, including but not limited to fraud, payment processing errors, and delays or interruptions caused by third-party financial institutions.

FalconPay does not guarantee that every transaction will be completed without complications, and is not responsible for issues outside of its control.

By using FalconPay’s services, you acknowledge and agree to assume the risks associated with them.

Fraud prevention and security measures

FalconPay has implemented security measures to protect users from fraud, unauthorised access and financial loss. These measures include but are not limited to:

  • Secure encryption of sensitive data.
  • Fraud detection and monitoring systems.
  • User identity verification processes.

However, no security system is completely immune to threats. While we take all reasonable steps to secure our platform, FalconPay cannot be held liable for any unauthorised access or losses due to fraud, hacking or other malicious activities.

Compliance with legal and regulatory requirements

FalconPay is committed to complying with all relevant legal and regulatory requirements, including those set forth by the Nigerian government and financial regulatory bodies. We adhere to Anti-Money Laundering (AML) and Know Your Customer (KYC) standards to prevent illegal activities such as money laundering and the financing of terrorism.

We reserve the right to suspend or terminate any user account that is found to be involved in illegal activities or in violation of these regulations. We also comply with all necessary reporting requirements to the relevant authorities.

No financial or investment advice

FalconPay does not provide any financial or investment advice. Any information provided on the platform is for informational purposes only and should not be considered investment advice. You should seek independent financial advice before making any decisions related to investments or financial matters.

Changes to this disclosure

FalconPay may update this Disclosure from time to time. Changes will be effective immediately upon posting on the website. It is your responsibility to review this page periodically for any updates or modifications. Continued use of our services after any changes will be considered acceptance of those changes.

Contact us

If you have questions or concerns about this Disclosure, please contact us.

FalconPay support

support@falconpay.ng

Prefer a form? Contact us lists every channel and what each one is best for.